NAO report on MyCSP: FDA says "this level of service would be utterly unacceptable in the private sector"

FDA General Secretary Dave Penman was quoted in the Guardian, Civil Service World and Public Finance responding to a National Audit Office (NAO) report into members' experience of civil service pension administration.

The NAO found that when MyCSP took over the administration of the civil service pensions payroll in September 2014 it "did not cope with the workload", leading to members being "paid late" and experiencing "hardship and distress".

The FDA issued a press release, in which Penman said that FDA members had endured a "chronic level of service that would be utterly unacceptable in the private sector".

"We welcome the NAO's investigation and support its recommendations - in particular the prioritisation of a thorough data cleansing exercise that is crucial to members getting the pension they have saved for, and for taxpayers to be confident in the proper cost management of the scheme," he added.

While MyCSP has improved, Penman raised the union's concerns about MyCSP's "capacity to handle the vast number of exits being processed at the moment and the forthcoming Guaranteed Minimum Pension (GMP) reconciliation requirement."

He warned that "should the Chancellor decide to make changes to pension tax relief in the forthcoming Budget, we simply do not believe the scheme administration could cope."

Read more:

Three-quarters of civil service pension records are wrong or missing
Guardian Public Leaders Network

MyCSP: Civil service pension problems left officials facing "hardship & distress", says NAO
Civil Service World

MyCSP service failures left civil service pensioners out of pocket, NAO finds
Public Finance

FDA welcomes NAO's recommendations on civil service pension administration
FDA press release

Investigation into members' experience of civil service pension administration
Full NAO report