PwC report criticising National Library of Wales is ‘is shocking but not surprising’, says FDA


15 July 2015
(for immediate release)

In its findings and recommendations from an external independent review of the National Library of Wales (NLW), the company PwC has found that NLW "is not yet governed and managed in a way that represents consistent application of best practice".

PwC's findings highlight "the lack of up to date clear policies and procedures" particularly with regard to disciplinary, fraud, whistleblowing, performance management and Human Resource capability. 

It also calls into question whether the existing culture at NLW "supports the continued sustainability of the Library" and that it is "not currently appropriate to meet the challenges and changes facing the Library".

Additionally, PwC highlights "weaknesses in key aspects of the governance of the organisation" and recommends that the Board regularly needs to assess the skills of its members.

Paul Neilson, the FDA's National Officer for Wales, said: "Although the report is shocking, it is not surprising.

"The FDA and other unions had raised a number of these concerns in the past - particularly in regard to the application of disciplinary and Employment Tribunal procedures against FDA members - but they had been consistently ignored.

"The members dismissed have still yet to receive an apology for the way that they have been treated.

"I understand that the Board has accepted the recommendations of the report and that they are to draw up an action plan.

"However, this will only be successful if the plan urgently addresses the development of management skills and competencies highlighted in the report and encourages a culture of openness the report says is currently lacking.

"The question is whether the existing management and Board, who have been identified by PwC as 'lacking in skills and competencies', are able to carry this through."

Notes for editors

1. The full PwC report into NLW can be read here.

2. The FDA is the trade union for the UK's senior public servants and professionals. FDA membership includes more than 18,000 senior civil servants, Government policy advisors, prosecutors, diplomats, tax professionals, economists, solicitors and other professionals working across Government and the NHS.

3. More about the FDA's 'New Government: New Deal' campaign can be found at 

4. The FDA (formerly the First Division Association) should be referred to simply as "The FDA" and can be described as "the senior public servants' union".

5. The FDA can be found on Twitter @FDA_union and at

6. For further information contact:

  • Paul Neilson, FDA National Officer for Wales, tel: 020 7401 5555.
  • Kay Hender, Communications Manager, tel: 020 7401 5555 or 07980 700747.